Shipping & Returns
ENJOY FREE SHIPPING IN AUSTRALIA FOR ORDERS ABOVE $55
All orders will be processed and dispatched within 2 business days. We currently use Australia Post with your choice of standard or express post, and we welcome both domestic and international orders. All shipping costs are quoted in Australian Dollars.
If you have any particular shipping or delivery requirements, or any questions about a shipped order, please contact us and we will do our best to accommodate all requests.
AUSTRALIAN ORDERSStandard post: $10 flat rate (3-5 working days for delivery depending on your location)
Express post: $12 flat rate (1-3 working days for delivery depending on your location, longer for regional areas)
Orders over $55: shipping is complimentary
Shipping for International orders will generally take between 7 and 14 working days to arrive. Shipping costs for packages of 500g or less are:
New Zealand: $20
China, Hong Kong, Singapore: $22
North America: $24
United Kingdom: $29
For orders over 500g, if your country is not listed above or if you would like to organise express post, please contact us before placing your order and we will confirm costs.
If you receive our tea and the product is faulty or has been damaged during delivery we will arrange for an exchange or refund. Please email us within 7 days of receiving the product including a description and photo of the fault or damage, and we will provide further information on where to ship it for an exchange or refund. Replacement items will be shipped free of charge.